SKYPARK'S PROMISE
Cancellations and Amendments received 48 hours in advance of your departure date will be administered FREE of charge.
Cancellations/Amendments ProceduresIf you need to amend or cancel your booking please send an email entitled Cancellation or Amendment to bookings@skyparkliverpool.co.uk
For cancellations please include your booking reference number and address details. For booking amendments please include your reference number and details of required changes.
TERMS & CONDITIONS
Your Statutory rights are not affected:
1. BOOKINGS
1.1 Bookings through our website our deemed to be made when validated on the website.
1.2 Bookings made by telephone are deemed to be made when confirmed by Skypark's telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent by Skypark.
1.4 All services are subject to availability.
1.5 Skypark reserve the right not to accept or fulfil a booking.
2. PAYMENT
2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Switch/Maestro or solo.
2.2 If payment by card is declined or if a payment cheque is returned uncleared, Skypark and the service provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
3. CANCELLATION
3.1 A booking may be cancelled up to 48 hours prior to the date for which the service has been reserved.
3.2 Customers cancelling within 48 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be of Skypark's sole discretion).
3.3 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.
4. SERVICE PROVIDERS TERMS AND CONDITIONS
4.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.
4.2 So far as not inconsistent with the service providers terms and conditions:
4.2.1 cars are parked at their owner's risk.
4.2.2 Skypark accepts no responsibility or liability for any theft, loss or damage to any personal property or loose items left within a vehicle whilst it is parked.
4.2.3 Skypark does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer's vehicle.
4.2.4 the customer shall inspect his vehicle and report any damage to Skypark prior to departure from the car park. Check sheets are available on request.
4.2.5 Skypark accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of Skypark.
5. CUSTOMER SERVICE
5.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to Skypark
5.2 Any queries and claims relating to the processing of customers' booking should be made to Skypark.
5.3 Skypark's 24 hour customer service number is: 07918056667
5.4 All telephone calls to Skypark are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.
